General Provisions

«Asman Airlines» takes its obligations to ensure the privacy and security of your personal information very seriously. Adhering to regulatory requirements and standards, we have included in this Policy information about the personal data we collect, for what purposes, how it is used, as well as information about your rights regarding personal data. You can be assured that your personal data will be used only for lawful purposes related to flights on «Asman Airlines» routes.

What is Personal Information?

Personal information (or personal data) means data that identifies you or can be used to identify you, such as your name and contact details, flight information. This information may also include details about your use of our web resources and mobile applications.

When Does This Policy Apply?

This Policy applies to the personal information about you that we collect, use, and/or otherwise process, including when you fly on our flights, use our websites or mobile applications, contact our booking and information center, or use other of our services. By using our services, you confirm your agreement with the terms of this Policy.

How to Contact Us?

For any questions or issues related to your personal information, you can contact «Asman Airlines» through the following communication channels:

Email: info@asmanairlines.kg
Postal address: 132a/1 Bakaev street, 720044, Bishkek, Kyrgyzstan, «Asman Airlines».

Who is Responsible for Personal Data Processing?

«Asman Airlines» assumes full responsibility for the collection, storage, use, protection, and ensuring the confidentiality of your personal data in accordance with the Law of the Kyrgyz Republic "On Personal Data and Its Protection" and other applicable local and international legislation.

What Personal Information Do We Collect?

«Asman Airlines» collects and processes your personal information to provide and improve our services, fulfill contractual and legal obligations, as well as to ensure your safety during flights on our routes. This information includes:

Identification and contact information: name, date of birth, citizenship, passport or other identification details, phone number, and email address.
Travel information: ticket numbers, destinations of your flights, flight details, special preferences for your flight and special requests (e.g., seat selection and meal preferences), as well as information about providing special assistance.
Financial information: Payment data, such as credit or debit card information, including the cardholder's name, card number, and expiration date.
Medical information: Health information necessary for travel, including doctor’s certificates, medical indications, requests for special assistance or accommodations.
Interaction data with «Asman Airlines»: Information obtained from interactions with our services, including requests, feedback, complaints, and interactions with staff.
Cookies and online identifiers: Data collected through cookies and similar technologies on our websites and mobile applications, including, in particular, IP addresses, location, and language settings.
Authorization information: Data related to login and password for access to our website or mobile applications.
Marketing information: Data on travel preferences, satisfaction survey results, obtained from marketing campaigns and events.
Audiovisual information: Recordings from surveillance cameras in our offices, as well as voice recordings when contacting our booking and information center.

The types and scope of personal data collected depend on the nature of your interaction with «Asman Airlines». This data is collected directly from you during the use of our services and digital platforms, as well as from third parties, such as ticket sales agencies involved in organizing your flight.

What Are Our Goals for Processing Personal Data?

«Asman Airlines» collects and processes your personal data for the following purposes, ensuring compliance with local and applicable international data protection laws:

Providing Services: Personal information is collected and processed to provide services related to your flights, including ticketing, flight registration, baggage handling, payment processing, special meal requests, and other services you may need.
Improving Service Quality: Personal data is used to improve the quality of our services and products, as well as to understand customer needs and preferences.
Regulatory Compliance: Processing of personal data is necessary to fulfill our obligations in accordance with aviation, customs, and other applicable local and international legislation.
Marketing and Communication: We use personal data for marketing purposes, to send information about new services, offers, and promotions, as well as to study customer preferences to provide personalized offers. You can opt out of marketing communications at any time using the built-in features of our web resources and mobile applications.

On What Basis Do We Process Data?

«Asman Airlines» processes personal data based on the following legal bases:

Contractual Obligations: Processing of personal data is necessary to fulfill the terms of the contract, which is the airline ticket, between «Asman Airlines» and the data subject.
Regulatory Obligations: Processing of personal data is carried out to meet regulatory obligations in accordance with aviation, customs, and other applicable local and international legislation.
Consent to Processing: For certain types of processing, such as subscribing to marketing communications, data processing will be based on your consent.
Legitimate Interests: In some applicable cases, personal data processing is carried out based on our legitimate interests, including improving the quality of services provided and/or preventing fraud.

If you book or purchase an airline ticket for another person, you must obtain that person’s consent to use their personal information.

How Do We Obtain Your Data?

We obtain the above-mentioned categories of personal data through various channels:

Directly from You: We receive personal data directly from you when you book or purchase an airline ticket and services through our sales channels, register for a flight, create an online account, send us a request or complaint, respond to questions in surveys, leave us a message on social media, contact our support service, interact with a chatbot, subscribe to our email newsletters or mobile notifications, fill out medical forms or forms for minors traveling unaccompanied by adults, participate in our contests or promotional events.
From Your Tour Operator or Travel Agency, Our Partner Airlines, or Other Companies Involved in Organizing and Managing Your Flight: We receive your personal data from third parties when you purchase an airline ticket through a travel agency or third-party websites, as well as when you use the services of our partners for car rentals, transfers, hotel bookings. These third parties involved in organizing your flight are also responsible for processing your personal data. You can find more detailed information about how they process your personal data in their respective privacy policies.

To Whom May We Disclose Your Personal Information?

To achieve the above-mentioned data processing purposes and in accordance with the stated legal bases (contractual performance, legitimate interests, consent, or legal obligations for processing), your data may be transferred to the following categories of recipients:

Other airlines (our code-share and interline partners);
Operators at airports, lounges, and ground services;
Authorized state bodies based on applicable entry rules for specific countries, as well as in response to a legitimate and lawful request, such as in the context of investigations of offenses;
Travel agencies involved in organizing your flight;
Our frequent flyer program partners;
Companies conducting market research and analysis, providing marketing services, or conducting customer surveys on our behalf;
Companies providing services related to handling messages regarding legal violations and/or the Code of Conduct, including cases of fraud, corruption, discrimination, unethical behavior, and other violations related to «Asman Airlines» activities;
Partners involved in providing transfer services, car rentals, hotel bookings;
Companies providing information technology services, such as booking and ticket purchasing systems, data storage systems, passenger check-in systems;
Other service providers, such as those ensuring the operation of the website, sending informational messages, processing feedback.

How Do We Ensure the Security of Your Personal Information?

Ensuring the security and confidentiality of your personal data is our top priority. We have taken the necessary measures to ensure an appropriate level of security and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, or unauthorized access to this data. These measures include:

Organizational Measures: We have implemented effective policies and procedures to protect information, which are the foundation of our operations and decision-making. Our risk management approach focuses on identifying, assessing, and mitigating potential data security threats. Regular employee training helps them recognize and respond adequately to information security threats. We have also developed incident response procedures to minimize their impact on the security of personal information. Additionally, we take measures to protect our physical facilities and resources from unauthorized access.
Technical Measures: In the technical aspect of data protection, we use encryption to protect your information, both in storage and during transmission. Our systems are protected through access control mechanisms, firewalls, and intrusion detection systems, which help prevent unauthorized access. We also continually update our software to protect against information security threats and maintain the relevance of applied technologies.

Privacy Policy